Our zonabet privacy introduction

zonabet Platform Privacy Notice for Data Protection

This page describes what we collect when you use zonabet and how we keep that data protected for account, payment, sportsbook, and live-game services.

We manage older bank rails and newer wallet rails with different record types, so our privacy practice covers DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet in one account environment. Our policy also explains how we use verification data, support messages, cookies, and game records when our users check football calendars, live-dealer tables, slot games, or esports markets.

We provide our services only where local law permits. Our users are responsible for checking whether access and use comply with their own jurisdiction's law before using any zonabet account feature.

Our zonabet data collection details

We collect account data such as name, username, email, phone number, login details, and security records when you create or use an account. Our verification process may collect identity information, payment ownership notes, and related documents when we need to confirm that a withdrawal request or profile update matches the account holder.

We collect payment data connected to wallet and bank activity, including channel selection, reference information, transaction status, and review notes. Our payment records may include DANAe-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local paymentonline payment, and e-wallet details when those channels appear in the cashier area.

We collect sportsbook and game-use data when our users view or use markets connected with Liga 1Piala Indonesia, Piala AFF, Champions League, Premier League, World Cup tournaments, MotoGP, badminton, Mobile Legends, Free Fire, and PUBG Mobile. Our records may also include live-dealer table activity for blackjack, roulette, baccarat, Dragon Tiger, and Three Card Poker, plus slot-game records for Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.

Note: We use data to operate accounts, review payments, settle records, answer support questions, and maintain standard security practices.

Our zonabet use of personal data

We use personal data to create and maintain your account, process deposits and withdrawals, check payment-channel consistency, review account access, and respond to support requests. Our support process may use message history, device notes, transaction references, and account logs when our users ask about deposits, withdrawals, verification, or market settlement.

We use football and event interaction data to show relevant account records, market history, and calendar references for competitions such as Liga 1, Piala Indonesia, Piala AFF, Champions League, and World Cup tournaments. Our use of this data does not guarantee market availability, settlement timing, or any result.

We use account data to identify and manage our users.
We use payment data to review deposits, withdrawals, refunds, and corrections.
We use game and market data to keep account records and settlement references.
We use support data to answer account, payment, verification, and access questions.

Our zonabet processors and cookies

We work with payment processors, game providers, hosting services, verification tools, analytics services, and customer-support systems when those services are needed to operate zonabet. Our processors may handle limited data under instructions related to account operation, payment review, security monitoring, or service support.

Our servers may sit outside your jurisdiction, and our processors may handle data in locations different from where you access our services. We apply standard contractual, technical, and access-control practices where appropriate, while recognising that no online service can claim standard security practices against every risk.

We use cookies and similar tools to remember sessions, support login security, improve page performance, and understand how our users move through account pages. Our cookies may help with device recognition, fraud prevention, language display, cashier flow, and live-schedule browsing for events followed by users in Jakarta, Surabaya, Bandung, and Medan.

Our zonabet privacy policy and your rights

We keep personal data only for as long as our operational, legal, account, payment, and dispute needs require. Our retention period may differ by data type because verification records, payment references, market settlement records, and support messages serve different account purposes.

We allow our users to request access, correction, or deletion of personal data where applicable law gives those rights. Our response may depend on account status, verification needs, payment disputes, security review, and record-keeping obligations linked to deposits, withdrawals, bonuses, or game activity.

We may refuse or limit a request when we must keep records for legal, accounting, security, fraud-prevention, or dispute-resolution reasons. Our decision may also depend on whether the request relates to a closed account, an open payment review, a provider settlement issue, or restricted-jurisdiction access.

We accept privacy questions through our account support channels.
We may ask for verification before changing or releasing account data.
We review data requests according to applicable law and our record duties.
We update this policy when our data practice, payment flow, or service structure changes.

We encourage our users to read our Terms Legal noticeand FAQ together with this privacy policy. Our related pages explain account rules, jurisdiction limits, payment handling, and common support topics.

Our zonabet privacy practice is built around clear account records, careful payment review, and plain communication. We ask every user to keep profile details accurate, protect login information, and contact our support team when a privacy or data question needs review.